OK, so we’ve been to Brasserie Gerard quite a lot and seldom been disappointed, but last night was different..
My starter course was field mushrooms with spinach, a poached egg and cheese sauce – sounded great! Only it took an age to arrive, even though the place was practically empty. I was warned that the plate was very hot, which didn’t bode well for the state of the poached egg. Sure enough it was solid. I guess I should have complained, but I was pretty hungry by the time it arrived. My wife plumped for squid with tartar sauce, which she thoroughly enjoyed.
For the main course we both had ‘Onglet’ – a steak cut best served rare. When the main courses arrived, again after a considerable wait, my wife’s was the scrappiest piece of steak we’d ever seen. Naturally enough we sent it back and mine was returned to the kitchen to be kept warm. A couple of minutes later however, the manager came back with both dishes and asked what was wrong. We explained about the state of the cut of meat and after some discussion, the courses were again removed.
A very short time later, and the main courses were back – a new steak for my wife and the same old one for me. As you can probably imagine it was no longer as rare as it should have been, but by then we just wanted to get out of there, so we ate up, paid up and left.
It is always disappointing when you have to try to convince staff why you’re not happy with the meal / service / win etc, but even more so when the manager brings back the plates and effectively argues with the customers.
Unfortunately it may be some time before we again grace Brasserie Gerard with our wallets.
OK, so we’ve been to Brasserie Gerard quite a lot and seldom been disappointed, but last night was different..
My starter course was field mushrooms with spinach, a poached egg and cheese sauce – sounded great! Only it took an age to arrive, even though the place was practically empty. I was warned that the plate was very hot, which didn’t bode well for the state of the poached egg. Sure enough it was solid. I guess I should have complained, but I was pretty hungry by the time it arrived. My wife plumped for squid with tartar sauce, which she thoroughly enjoyed.
For the main course we both had ‘Onglet’ – a steak cut best served rare. When the main courses arrived, again after a considerable wait, my wife’s was the scrappiest piece of steak we’d ever seen. Naturally enough we sent it back and mine was returned to the kitchen to be kept warm. A couple of minutes later however, the manager came back with both dishes and asked what was wrong. We explained about the state of the cut of meat and after some discussion, the courses were again removed.
A very short time later, and the main courses were back – a new steak for my wife and the same old one for me. As you can probably imagine it was no longer as rare as it should have been, but by then we just wanted to get out of there, so we ate up, paid up and left.
It is always disappointing when you have to try to convince staff why you’re not happy with the meal / service / win etc, but even more so when the manager brings back the plates and effectively argues with the customers.
Unfortunately it may be some time before we again grace Brasserie Gerard with our wallets.
Always a good ‘default’ place to eat. Rarely disappointing with a pretty extensive menu and reasonably priced. Plenty of comfortable seating available although rearely a need to book in advance – they also have occasional guest musicians – well worth checking out!
Check online for vouchers as there is usually some deal available..
35-36 Abbeygate Street, Bury St. Edmunds, Suffolk, IP33 1LW
01284 756 260